Returns & Refunds Policy

Our One-of-One Promise

Every Red River Hides product is individually photographed and sold as a one-of-one piece. The product shown in the listing is the exact product you will receive.

Genuine cowhide naturally varies in shape, color, texture, hair length, markings, and dimensions. Natural scars, healed scratches, wrinkles, brand marks, patches, and other irregularities are characteristics of authentic cowhide and are not considered defects. Please carefully review all photographs, measurements, and product details before placing your order.

Returns

We accept return requests made within 14 days of delivery.

To be eligible for a return, the item must be:

Unused and in its original condition
Free from stains, odors, pet hair, wear, or damage
Uncut, untrimmed, treated, or otherwise altered
Returned with any original materials included with the order
Packaged securely and appropriately for return shipment

To request a return, contact us at redriverhides@gmail.com and include your order number.

Returns sent without prior authorization may not be accepted. Once a return is authorized, the item must be shipped within 7 days.

No Exchanges

We do not offer exchanges of any kind.

Because every product is unique and only one is available, we cannot reserve or replace an item with another hide. Customers wishing to purchase a different product must place a separate order. Any eligible return will be processed independently under this policy.

Return Shipping

Customers are responsible for all return-shipping costs unless the wrong item was delivered or the item was damaged during shipment.

Original shipping charges are nonrefundable.

We strongly recommend using a trackable and insured shipping service. The customer remains responsible for the returned item until it is delivered to Red River Hides.

Red River Hides does not charge a restocking fee for returns that comply with this policy.

Refunds

Once your return is received, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. The time required for the refund to appear in your account may vary depending on your bank or card issuer.

Items returned used, altered, stained, damaged, improperly packaged, or otherwise outside the requirements of this policy may be refused or may receive a reduced refund based on the item’s loss in value.

Damaged or Incorrect Orders

Please inspect your order promptly after delivery.

If your order arrives damaged or you receive the wrong item, contact us within 48 hours of delivery at redriverhides@gmail.com.

Please include:

Your order number
A description of the issue
Photographs of the item
Photographs of the packaging
A photograph of the shipping label

Please retain all original packaging while your claim is being reviewed. We will evaluate the issue and provide an appropriate resolution, which may include a return, refund, or other remedy.

Natural characteristics of genuine cowhide, including variations in color, texture, shape, hair length, scars, wrinkles, and brand marks, are not considered shipping damage or product defects.

Order Cancellations

Orders may be canceled before they have been processed for shipment.

Once an order has been processed or shipped, it cannot be canceled and must be handled through the return process outlined above.

Final-Sale Items

Products clearly identified as Final Sale are not eligible for return or refund unless the wrong item was delivered or the item was damaged during shipment.