Shipping Policy

Order Processing

Orders are generally processed and shipped within 1–3 business days, excluding weekends and holidays.

Once your order has shipped, you will receive a confirmation email containing tracking information. Tracking may take up to 24 hours to begin updating after the carrier receives the package.

During holidays, sales, or periods of unusually high order volume, processing may take longer. If we anticipate that your order will not ship within the stated processing period, we will contact you with an updated timeline and available options.

Shipping Destinations

Red River Hides currently ships within the contiguous United States.

For orders shipping to Alaska or Hawaii, please contact us before placing your order so we can confirm availability and provide a shipping quote.

We do not currently offer international shipping.

Shipping Costs

Free standard shipping is included on all cowhide rug orders delivered within the contiguous United States.

Expedited shipping options may be available for an additional charge and will be displayed at checkout when available. Expedited shipping applies only to the carrier’s transit time and does not shorten our 1–3 business-day order-processing period.

Orders shipping to Alaska or Hawaii are not eligible for complimentary standard shipping and require a separate shipping quote. Please contact us before placing your order.

Packaging

Each cowhide is carefully inspected, folded, protected, and packaged for shipment.

Because cowhides must be folded during transportation, temporary creases or folds may be visible when your order arrives. This is normal and does not indicate damage.

Please remove the cowhide from its packaging promptly and lay it flat with the hair side facing up. Most folds will begin to relax after the hide is laid flat, although some may take several days to settle completely. Stubborn areas may be gently weighted with a clean, flat object.

Delivery Times

Delivery estimates shown at checkout or provided by the carrier are estimates and are not guaranteed.

Weather, holidays, carrier delays, transportation disruptions, and other circumstances outside the control of Red River Hides may affect delivery times.

Red River Hides is not responsible for delays after an order has been transferred to the shipping carrier, but we will make reasonable efforts to assist with delivery issues.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an error in your shipping information. We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the carrier.

Additional shipping charges resulting from an incorrect, incomplete, or undeliverable address may be the responsibility of the customer.

Tracking and Delivery

Customers are responsible for monitoring the tracking information provided after shipment and making appropriate arrangements to receive the package.

If tracking shows that your package was delivered but you cannot locate it, please:

Check around the delivery location
Ask other members of your household
Check with neighbors, building management, or a front desk
Contact the shipping carrier directly

You may also contact Red River Hides, and we will make reasonable efforts to assist with locating the shipment.

Lost Packages

If tracking has stopped updating or you believe your package may be lost in transit, contact us at redriverhides@gmail.com and include your order number.

We may need to open an investigation with the shipping carrier before determining the appropriate resolution. Carrier investigations and claims may require several business days to complete.